FAQs

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You can reach us info@souvenirjewelry.com

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Ordering & Shipping

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How will I know my order has been placed?

Your order confirmation will be sent to the email address provided at check out. Please check your spam/junk folder as it is automated from our online store.

How can I change or cancel my order?

Your order can be canceled as long as the order status is unfulfilled. If your order status is fulfilled and in transit, it cannot be canceled.

Any order canceled outside of the 72 hour window from purchase will be subject to a 20% restocking fee. 
If you wish to cancel your order, please email us with your order number.

Refunds for canceled orders process in 3-5 business days.

Where is my order?

Fulfillment can take up to 2-4 weeks depending on the piece purchased.

All pre-sale pieces offered will have the ship by date in product description.

Please note that custom orders have a fulfillment period of 8-10 weeks.

You will receive a confirmation email with tracking details when your order is shipped.

How much will shipping cost?

Shipping varies and is determined by your country/region and the value of your order.

My order was lost, what can I do?

Please visit out Shipping Page for more information on lost shipments.

Payment & Taxes

How can I pay for my purchase?

We accept the following payment methods: Visa, Mastercard, Amex, Discover, Shop Pay, Apple Pay, Google Pay, Diners Club, Facebook Pay, Paypal, Gift Cards, and Affirm.

Why am I being charged tax on my order?

Sales tax is applied to your order based on the delivery state in the US. The total tax amount will be visible in the checkout.

How do I use a Souvenir gift card or discount code?

At checkout, under ORDER SUMMARY, click "Add a discount code or a gift card" and apply to your order.

Sizing, Alterations & Repairs

I don't know my size.

You can visit our Sizing Page with help on choosing the perfect size.

My size isn't listed.

It is very important that Souvenir Jewelry be available to all sizes. If you don't see your size, shoot us an email and we will happily work with you!

I ordered the wrong size?

You can visit our Repair & Refurbishing page for more information.

We will be happy to assist you at info@souvenirjewelry.com

How do I care for my product?

Please visit our Care & Cleaning page.

Can I alter any SJ piece?

No. We only alter our original designs for accessibility purposes.

But you can always get a custom SJ piece at our Custom Inquiry page!

How much do repairs cost?

If issues arise with your product, we do offer repair services. The cost for repairs are determined on a case by case basis and you can email us for a repair estimate. You may also view our Cost Estimate information.

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