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Ordering

How will I know my order has been placed?

Your order confirmation will be sent to the email address provided at check out.

How can I change or cancel my order?

Your order can be canceled as long as the order status is unfulfilled. If your order status is filfilled, it cannot be canceled.
If you wish to cancel your order, please email us with your order number. You can also call us Tuesday-Saturday between 11:00 am & 6:00 pm ET at (215) 334-1915

How can I track my order?

Your order confirmation will be sent to the email address provided at checkout.

Fullfillment can take up to 4 weeks.

You will recieve a confirmation email with tracking details when your order is shipped.

For more information, call us Tuesday through Saturday 11:00am to 6pm ET at 215) 334-1915 or email info@souvenirjewelry.com.

How do I know what size to order?

You can view our sizing guides.

Can I purchase in-store?

Yes you can! Our current in store shopping hours are Thursday & Friday 11:00-6pm ET and Saturday 12:00-6pm ET.

To make an in-store shopping appointment outside of these current hours, please email us at info@souvenirjewelry.com

Shipping, Returns & Exchanges

How much will shipping cost?

Shipping varies and is determined by your country/region and the value of your order.

How do I know my order is arriving?

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How do I ship internationally?

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How do I return my online order?

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How do I exchange my online order?

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Buy online, pick up in store.

We always offer pick up for online orders. Just select local pickup at check out.

My order was lost, what can I do?

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Sizing, Alterations & Repairs

I can't find my size!!

It is very important that Souvenir Jewelry be available to all sizes. If you don't see your size, shoot us an email and we will happily work with you!

How do I resize my order?

Souvenir Jewelry can be customized for a minimal alteration fee. Because resizing is done by our artisans, the lead-time can be approximately 1 to 3 weeks. Depending on the complexity of the alteration, it may require additional time.

We will be happy to assist you at (215) 334-1915 or info@souvenirjewelry.com

How do I estimate the cost of a repair?

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How do I send my jewelry in for a repair?

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How do I care for my product?

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Can I alter any SJ piece?

No. We only alter our original designs for accessibility purposes.

But you can always get a custom SJ piece at our Custom Inquiry page!

Payment & Taxes

How can I pay for my purchase?

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Can I pay with two or more payment methods?

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Why am I being charged tax on my order?

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When will my purchase process?

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How do I use my Souvenir gift card?

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Other Questions

Do you offer extended warranties?

We do not offer extended warranties. Our quality guarantee extends up to 90 days from receiving your product. If issues arise with your product, we do offer repair services. The cost for repairs are determined on a case by case basis and you can visit our repairs page for a list of services and price estimations.

What if I receive the wrong product?

If you receive the wrong product, please reach out via email so we can get you the correct item.

There is something wrong with my product, what can I do?

We strive to bring you the highest quality product and each piece receives multiple quality checks before shipment. If any piece is damaged during shipment or if any quality issues do arise, we offer an exchange, full refund, or store credit upon return of the product.

Do you offer white label services?

No, we do not provide white label services.

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