EXCHANGES

EXCHANGES

What the Souvenir Jewelry’s exchange terms?

• Returns and exchanges will be determined by a case basis.
• Please email info@souvenirjewelry.com for more information

• We do not accept returns or exchanges on any 14k gold ordered pieces, fine jewelry, or custom items.

• All exchanges must be shipped through a secure mailing system, with a tracking number. We are not liable for any jewelry lost via. postal service.

• ALL EXCHANGES MUST BE MADE WITHIN 30 DAYS ONCE RECEIVED.
• RETURNS MUST BE MADE WITHIN 15 DAYS ONCE RECEIVED.
• ANY PIECE ORDERED IN 14K GOLD IS FINAL SALE.
  
• THERE WILL BE A 20% RESTOCKING FEE FOR ANY RETURNED ORDER.