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EXCHANGES


EXCHANGES

What the Souvenir Jewelry’s exchange terms?

  • Returns and exchanges will be determined by a case basis.
  • Please email info@souvenirjewelry.com for more information
  • We do not accept returns or exchanges on any 14k gold ordered pieces, fine jewelry, or custom items.
  • All exchanges must be shipped through a secure mailing system, with a tracking number. We are not liable for any jewelry lost via. postal service.
  • ALL EXCHANGES MUST BE MADE WITHIN 30 DAYS ONCE RECEIVED.
  • RETURNS MUST BE MADE WITHIN 15 DAYS ONCE RECEIVED.
  • ANY PIECE ORDERED IN 14K GOLD IS FINAL SALE.
  • THERE WILL BE A 20% RESTOCKING FEE FOR ANY RETURNED ORDER.